Privacy Policy

Phanes Technology Solutions Pvt. Ltd. (hereinafter referred to as “Kareverse,” “We,” “Us,” or “Our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website (www.kareverse.com), mobile application, and services.

By accessing our website, using our application, or subscribing to any of our services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Personal Information

• Name, email address, phone number, and WhatsApp number
• Residential address of the Elder Member
• Date of birth and age
• Relationship to the Elder Member (Subscriber, Primary Next of Kin)
• Payment and billing information

Health and Medical Information

• Medical history, prescriptions, and diagnostic reports provided by or on behalf of the Elder Member
• Observations recorded by our Care Managers during home visits
• Family Reports generated after each visit

Usage and Technical Information

• Device type, browser type, operating system, and IP address
• Pages visited, time spent on pages, and navigation patterns on our website
• Information collected through cookies and Google Analytics

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our elder care services
• To create and deliver Family Reports after Care Manager visits
• To coordinate with third-party service providers (nurses, physiotherapists, doctors, etc.) on your behalf
• To process payments and manage your membership
• To communicate with you about your subscription, visits, and service updates via WhatsApp, email, phone, or our App
• To respond to your enquiries and support requests
• To improve our website and user experience through analytics (Google Analytics)
• To comply with legal obligations and resolve disputes

Cookies and Analytics

Our website uses cookies and Google Analytics to understand how visitors interact with our site. This helps us improve the user experience, identify popular content, and optimise site performance. Google Analytics collects anonymised data such as pages visited, session duration, and general geographic location. No personally identifiable information is shared with Google through this process.

You may disable cookies through your browser settings. However, doing so may affect the functionality of our website.

Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

• Third-party service providers: We share relevant information with independent service providers (caregivers, nurses, physiotherapists, doctors, nutritionists) solely for the purpose of delivering the services you have subscribed to.
• Emergency situations: In the event of a medical emergency concerning the Elder Member, we may share health and contact information with hospitals, emergency services, or medical professionals as necessary.
• Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request.
• Anonymised research: We may use anonymised and aggregated data for research or survey purposes. Such data will not identify any individual Member.

Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Your data is stored securely and access is restricted to authorised personnel who need it for the provision of our services.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your membership is active and for a reasonable period thereafter to fulfil legal, accounting, or reporting obligations. Medical records and Family Reports may be retained for a longer period as required by applicable law or for continuity of care.

Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request the removal of your personal data by submitting a request to service@kareverse.com. Upon receipt, we shall process the removal at the earliest opportunity and notify you of completion.
• Withdrawal of consent: You may withdraw your consent for data processing at any time. However, please note that withdrawing consent may affect our ability to provide the services. Our inability to provide services under these circumstances will not constitute a breach on our part.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will take steps to delete such information.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

Grievance Redressal

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact our Grievance Officer: